Refund Policy
Last Updated: March 30, 2024

All Sales Are Final
Please carefully review your order before confirming your purchase. All sales are considered final. We do not offer refunds or exchanges for any products or services sold through Civic Association of Hollin Hills' website.

Non-Refundable Items or Services
All items or services purchased from Civic Association of Hollin Hills are non-refundable unless otherwise specified in writing by Civic Association of Hollin Hills. This policy applies but is not limited to:

• Membership fees
• Event registrations (refund may be requested 5 calendar days before event)
• Digital products
• Store merchandise
• Sale items

Exceptions to the No Refund Policy
The only exceptions to our No Refund Policy include:

• Unopened items: If you notify our customer service within 20 days for a possible refund or exchange of any unopened and undamaged item. 
• Wrong Item Sent: If you receive an item different from the one you ordered, please notify our customer service within 20 days for a possible refund or exchange of any unopened, undamaged item.
• Incomplete Service: If a purchased service is not fully delivered or does not meet the predefined criteria as advertised, a partial or full refund may be considered.
• Expired Products: Receiving a product in an expired condition warrants a report to our customer service within  20 days for potential refund or replacement.
• Legal Requirements: Following applicable laws, including the Virginia Consumer Protection Act, any other conditions or circumstances where we are legally required to offer a refund will be honored.
• In the case of merchandise paid for by check, the purchase shall be treated as a cash purchase and any refund may be delayed for a period of 10 banking days to allow for the check to clear. This does not apply to sale merchandise that is obviously distressed, out of date, post season, or otherwise reduced for clearance; nor does this subdivision apply to special order purchases where the purchaser has requested the supplier to order merchandise of a specific or unusual size, color, or brand not ordinarily carried in the store or the store's catalog.

How to Contact Us
For any questions or concerns regarding this No Refund Policy, please contact us at:

• Email: info@hollinhills.org

• We reserve the right to modify this No Refund Policy at any time, effective upon posting of an updated version on our website. Please regularly check https://www.hollinhills.org for updates.